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Concerns and Complaints

Addressing Concerns

The Pleasanton Unified School District is committed to listening to the concerns of the community. Parents, staff, students and community members are encouraged to resolve problems early and informally whenever possible by:

  • Talking to your child’s teacher
  • Talking to the school counselor 
  • Talking to a vice principal
  • Talking to your school’s principal

If your child’s teacher or principal has not been able to resolve your concern, please contact PUSD’s Teaching & Learning Division at (925) 426-4334.

If you have a general concern, please use the "Let's Talk!" tab on the right side of this page to contact us. Once the District has received your concern, you will be contacted by the appropriate staff member.

After reporting, you may be guided through the appropriate complaint process consistent with Federal and California State law. For more information, please use the following links:

For any complaints related to the issues noted above, please complete this online form: REPORT HERE               Your concern will be routed to the appropriate PUSD staff member for follow up.

Anonymous Tip Line

The Pleasanton Unified School District has adopted an anonymous student tip line


Students, parents, staff, and/or community members are encouraged to call or text the student support tip line to help keep our students and staff safe. All tips are passed along to administrative and/or counseling staff for follow up. 

The tip line is monitored by Student Services Staff at the District Office from 8 a.m. to 4:30 p.m. on school days. If you believe a friend or student is suicidal, please call or text 988. If they are in immediate danger, please call 911 or contact the Pleasanton Police Department at (925) 931-5100.


The District's programs and activities shall provide equal access to and shall not unlawfully discriminate based on actual race, color, ancestry, national origin, ethnic group identification, religion, marital or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity or expression, or genetic information; the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics and against students who are members of special populations. Special populations include, but are not limited to, students with disabilities; students from economically disadvantaged families, including foster youth; students preparing for nontraditional fields; single parents and single pregnant females; displaced homemakers; and students with limited English proficiency. (20 USC 2302, 2354, 2373)